Tides End Marina

Owners are a motivated younger couple determined to create a loyal customer base (and seems they’re doing a good job at it).  Brought my jet ski there for repairs.  In the middle of summer when every other place told me at LEAST two weeks just to look at it, Marina Owner/Mechanic “Chris” had an assessment within a couple of days.  Unfortunately, I got some pretty bad news, the motor locked up.  The ski just wasn’t worth the work needed (no fault of Chris).  The price to troubleshoot was MORE than reasonable (I guess they have a “sympathy rate” haha).  He took his time explaining what he believed occurred and broke it down in laymen’s terms for my understanding.  His partner, “Emily” seems to run “the front end”.  She showed me around the marina and seemed excited with the work they had done to “spruce up the place”.  To her credit, the place did look great.  Chris and Emily both seem to have their fingers on the pulse of what customer satisfaction is all about.  Wishing them nothing but the best.  Customer service driven businesses should take a page out of their book.

– Daniel